A CUSTOMER CENTRIC PROCESS

Amidst sweeping regulatory changes and digital disruption, today’s automotive institutions are under significant pressure to enhance the customer experience, all while finding new ways to drive growth and profitability. DealerCell can help you drive the end-to-end strategy, people, process and technology transformation required to successfully adapt and win in today’s environment. Possessing deep industry experience, our team can deliver a unique mix of solutions to help you get rid of car buyer frustration and improve CX by removing pain points resulting in accelerated growth.

How a Customer Centric process boosts profits

70% of shoppers

Expect to configure payments on a dealership website

$291,000 additional profits

A Forrester study from 2017 reports a single point increase in the CX index would result in $291,000 per year for a modest-sized dealership

Up to 24% lift in sales

Driving Sales found that automotive sales could rise as much as 24% if customer experience were to be improved

No race to the bottom

Customers who are engaged emotionally are significantly less sensitive to price

Outselling your competition by 85%

A focus on emotional engagement with your customer during the sales process can have profound and long-lasting results

3x more likely

Emotionally-engaged customers are at least 3x more likely to recommend your business

Loyal customers spend 67% more

As you build relationships, and customers trust you more, the amount they are willing to spend increases. Loyal customers eventually spend 67% more than new customers.

70% of shoppers

Expect to configure payments on a dealership website

$291,000 additional profits

A Forrester study from 2017 reports a single point increase in the CX index would result in $291,000 per year for a modest-sized dealership

Up to 24% lift in sales

Driving Sales found that automotive sales could rise as much as 24% if customer experience were to be improved

Outselling your competition by 85%

A focus on emotional engagement with your customer during the sales process can have profound and long-lasting results

3x more likely

Emotionally-engaged customers are at least 3x more likely to recommend your business

Loyal customers spend 67% more

As you build relationships, and customers trust you more, the amount they are willing to spend increases. Loyal customers eventually spend 67% more than new customers.

No race to the bottom

Customers who are engaged emotionally are significantly less sensitive to price
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